How we work
This page describes SecureRCM’s process for independent outpatient physical therapy practices in the U.S. It is not a case-study portfolio — we do not invent testimonials, logos, or performance percentages.
Serving independent outpatient PT practices in the United States. We take a limited number of introductory engagements.
1. Intro conversation
We learn about your clinic: locations, EHR, payer mix, monthly visit volume, and what is broken in billing today. You get a straight answer on whether we are a fit for an introductory engagement.
2. BAA and access
We sign a BAA, agree on scope in writing, and set up least-privilege access to the systems needed for billing.
3. Onboarding
We map your charge flow, fee schedule, authorization habits, and denial patterns. Target onboarding is about one week, depending on your practice’s readiness — not a hard SLA we invent for ads.
4. Daily billing work
Claims are submitted and followed. Denials are logged with reasons. We ask clarifying questions when documentation or coding is unclear instead of guessing.
5. Monthly review
You get a readable monthly report: volume, denials, open AR themes, and next actions. No vanity dashboards we do not operate.
6. Introductory engagement decision
After the introductory engagement window, either side can continue, adjust scope, or stop. No lock-in theater.